Privacy Policy

Hubei Congshanjun Trading Co., Ltd. (referred to as “we”, “us” or “our”) values your privacy deeply. This privacy policy describes how we gather, utilise, share and otherwise process your personal information when you shop and interact with our platform.

Collection and Use of Personal Information

Personal information refers to data that can identify you, either directly or indirectly. This also covers anonymous data linked to identifiable information. Information that has undergone permanent anonymisation or aggregation, such that you can no longer be identified, does not qualify as personal information.

Safeguarding Platform Security

We follow the principles of legality, fairness and transparency. We only collect the minimum necessary data for specified purposes and implement technical and administrative safeguards to secure user information. We process personal information to verify accounts and user activities, maintain platform safety, detect fraudulent behaviour, investigate suspicious or unlawful actions, and check for violations of our terms of service. This processing relies on our legitimate interest in protecting our services and users.

Below we outline categories of personal information collected and how such data is used:

Types of Personal Information We Collect

i. Information you submit actively We collect details you provide when using our services or communicating with us, including account registration, support enquiries, online surveys and chat support. When placing an order, we collect purchase‑related personal data. This includes payment details such as card information, account authentication data, billing addresses, delivery addresses and contact information.

ii. Data generated during service usage When browsing our website, we may collect information about your device type, unique device ID, IP address, operating system, browser type, usage metrics, diagnostic records and approximate location data from your computers, mobile phones and other devices accessing our store. Where applicable, we use GPS signals and IP addresses to estimate device location, helping us optimise our product offering and user experience.

How We Use Your Personal Information

In general, we process personal information to deliver, refine and expand our products, communicate with customers, deliver targeted promotional content, and protect both our business and shoppers.

i. Service provision, optimisation and development We leverage personal data to operate, improve and develop our products, services and advertising campaigns. This includes data analytics, market research and audits. This processing is based on our legitimate interest to sustain business operations and serve our customers. If you join competitions or promotional activities, we may use your submitted information to administer such campaigns. Promotions may carry additional rules governing data usage, so please review those terms before participation.

ii. Communications with you With your explicit prior consent, we may send marketing communications about our own goods and services, update you on account status and orders, and notify you about policy revisions. If you no longer wish to receive marketing emails, contact us to opt out. We also use your information to handle and reply to your support requests. Subject to your explicit prior consent, we may share your personal data with trusted third‑party partners so they can send you promotional content for their products. With your consent, we may personalise your shopping experience on our website and third‑party platforms, and evaluate the performance of our marketing campaigns.

Note: Where consent is required for data processing described above, you have the right to withdraw your consent at any time by contacting our support team.

Cookies

Cookies are small text files stored on web browsers. They are widely used to store and retrieve identifiers and other information on computers, smartphones and other devices. We also deploy similar technologies including local browser storage, device identifiers and related software. For this policy, all such tracking technologies are collectively referred to as cookies.

Our Use of Cookies

Cookies help us operate, secure and improve our website. We use them to customise content, serve and measure advertising performance, analyse visitor behaviour and build a safer browsing environment. The specific cookies deployed may vary depending on which pages and services you access.

Disclosure of Personal Information

We share selected personal data with trusted strategic partners who assist us in delivering goods and supporting marketing activities. Data will only be shared with these partners to operate or enhance our services and advertising. Without your explicit prior consent, we will not pass your personal information to third parties for their separate marketing purposes.

Data Storage, Transfer and Legal Disclosure

i. Comply with legal obligations We are bound by applicable laws in the European Economic Area and your country of residence. If you are an EEA resident, our processing of your personal data complies with Article 6(1) of the GDPR where consent serves as the legal basis for processing.

ii. Business transactions and enforcement We may share personal data with affiliated entities. In the event of merger, corporate restructuring, acquisition, joint venture, asset transfer, spin‑off or sale of all or part of our business (including bankruptcy proceedings), your personal data may be transferred to the relevant successor party. We may also disclose personal information if we reasonably determine disclosure is necessary to uphold our legal rights, enforce our terms, investigate fraud and protect our operations and users.

iii. Legal requests and public interests We may need to disclose personal data in response to binding laws, court proceedings, or requests from domestic and overseas government authorities. Disclosure may also occur when required for national security, law enforcement or other matters of public importance.

Children’s Privacy

Our store and products are intended for adult users. We do not knowingly collect, use or disclose personal information from individuals under the age of 16. If we discover we have obtained data from a child under 16 (or the applicable minimum age set by local law), we will take immediate steps to delete such records. Please contact us promptly if you become aware that a minor has submitted personal information to us.

Your Data Rights

We maintain reasonable procedures to keep your personal information accurate, complete and up to date. You hold the right to access, amend or delete the personal data we hold. You may also restrict or object to ongoing data processing at any time. You can request a copy of your data in a standard, structured format. You are entitled to file a complaint with the relevant data protection authority regarding our handling of your personal data.

To protect your privacy and data security, we may request identity verification before processing your request to access or modify your records. Certain applicable laws may permit or require us to decline requests to access or erase some personal data. You may contact us to exercise your data rights. We will respond within a reasonable timeframe, in all cases no longer than 30 days.

Third‑Party Websites & Services

Our site may contain links to external third‑party platforms. We are not responsible for the privacy policies and practices of those external websites. This privacy policy applies solely to information collected by rexvior through our own services. We recommend reviewing the privacy notices of any third‑party sites before using them.

Data Security, Integrity & Retention

We implement appropriate technical, administrative and physical safeguards to prevent unauthorised access and ensure proper use of collected data. Personal data will be retained only for as long as needed to fulfil the purposes stated within this policy, unless a longer retention period is required or permitted by law.

Updates to this Privacy Policy

We may revise this privacy policy periodically to reflect new technology, industry practice and regulatory updates. Your continued use of our website after the effective date of changes means you accept the revised policy. If you disagree with the updated terms, please stop using our services and reach out to close your account.

Company Information

Operating Company: Hubei Congshanjun Trading Co., Ltd. Company Address: Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province - 965 Support Email: service@rexvior.com Contact Phone: 13545715416 Business Hours: Monday to Friday: 9:00 AM‑5:00 PM